Support & Contact

We are here to help. Choose the support channel that works best for you.

Support Channels

In-App Chat

The fastest way to get help. Click the chat widget in the bottom-right corner of the Mewayz dashboard. Our AI assistant can answer common questions instantly, and human agents are available during business hours.

Email Support

Send an email to [email protected] with:

• Your account email
• A clear description of the issue
• Steps to reproduce (if applicable)
• Screenshots or screen recordings

Documentation

You are here! Browse our comprehensive documentation for guides, API reference, and tutorials.

Response Times

Response times are during business hours (Monday-Friday, 9am-6pm UTC). Enterprise customers have 24/7 support.

Report a Bug

Found a bug? Help us fix it quickly by providing:

1. Summary -- A one-line description of the issue
2. Steps to Reproduce -- Exact steps to trigger the bug
3. Expected Behavior -- What should happen
4. Actual Behavior -- What actually happens
5. Browser/Device -- Your browser name and version
6. Screenshots -- Attach any relevant screenshots

Send bug reports to [email protected] or use the in-app chat.

Request a Feature

Have an idea for a new feature? We love hearing from our users!

• Email feature requests to [email protected]
• Include a description of the feature and your use case
• We review all requests and prioritize based on user demand

Community

Connect with other Mewayz users and the team:

• News -- news.mewayz.com for platform updates and industry news
• Social -- Follow us on social media for tips and announcements

System Status

Check the real-time status of all Mewayz services at status.mewayz.com.

The status page monitors:

• Main application (app.mewayz.com)
• All standalone Pro apps
• API endpoints
• Marketing website
• All ecosystem services

Subscribe to status updates to get notified of any incidents or maintenance windows.

Contact Information